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Bakar, Resekiani Mas and Amaliah, Riska and Hidayati, Nurul (2019) Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth, Mediated by Customer Satisfaction. Jurnal Dinamika Manajemen, 10 (2). pp. 162-172. ISSN 2337-5434
Bakar, Resekiani Mas and Amaliah, Riska and Hidayati, Nurul (2019) Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth, Mediated by Customer Satisfaction. Jurnal Dinamika Manajemen, 10 (2). pp. 162-172.
Amaliah, Riska (2018) PERBEDAAN PERSEPSI KEPUASAN PELAYANAN DAN CUSTOMER-EMPLOYEE RAPPORT PENGGUNA PERPUSTAKAAN DITINJAU DARI DEEP ACTING DAN SURFACE ACTING PUSTAKAWAN. Diploma thesis, UNIVERSITAS NEGERI MAKASSAR.
Amaliah, Riska (2018) PERBEDAAN PERSEPSI KEPUASAN PELAYANAN DAN CUSTOMER-EMPLOYEE RAPPORT PENGGUNA PERPUSTAKAAN DITINJAU DARI DEEP ACTING DAN SURFACE ACTING PUSTAKAWAN. Diploma thesis, UNIVERSITAS NEGERI MAKASSAR.
