The Quality Analysis of Academic Services Based on Importance Performance Analysis (IPA)

Saggaf, M. Said and Aras, M. and Akib, Haedar and Salam, Rudi and Baharuddin, Aris and Kasmita, Maya (2018) The Quality Analysis of Academic Services Based on Importance Performance Analysis (IPA). In: 2018 PROCEEDINGS OF THE EDUCATION RESEARCH COLLOQUIUM BETWEEN FACULTY OF EDUCATION, UNIVERSITI TEKNOLOGI MALAYSIA (UTM) & UNIVERSITAS NEGERI MAKASSAR, INDONESIA.

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The purpose of this study is to analyze the description of the quality of academic services by using the importance of performance analysis (IPA). The sample of research is 40 respondents from the National Informatics Polytechnic Student of Makassar. Quantitative data analysis techniques using Importance Performance Analysis (IPA). The results showed that the quality of service has given positive response / good that was seen from the services provided by employee/staffs and lecturers in providing student academic services. The weaknesses in the provision of services such as: the classroom learning facilities and campus attention to the talents and interests of students is still low, the limitations of references in the library and the campus funding transparency have not been yet opened.

Item Type: Conference or Workshop Item (Paper)
Subjects: KARYA ILMIAH DOSEN
Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions: KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN
KARYA ILMIAH DOSEN
Depositing User: Dr Andi Anto Patak
Date Deposited: 05 Jun 2018 00:27
Last Modified: 05 Jun 2018 00:27
URI: http://eprints.unm.ac.id/id/eprint/9154

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