Saggaf, M. Said and Salam, Rudi and Darwis, Muhammad and Jamaluddin, Jamaluddin (2017) Examining Academic Service using Importance Performance Analysis (IPA). In: 2nd International Conference On Education, Science, and Technology (ICEST 2017), 11 - 12 Maret 2017, Makassar, Indonesia.
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Abstract
Measure of academic services is crucial in finding out the quality of service in every level of education. The objective of this study is providing an overview of academic service quality by using importance performance analysis (IPA). Thirty respondents involved in this study are students of Muhammadiyah Secondary School around South Sulawesi, Indonesia to assure the respondents' homogeneous. This study reveals that the academic services such as the availability of resources, the syllabus dissemination, teacher discipline, monitoring of students, and sharing information are still relatively low. This study exposes that the academic service, which makes students experiencing pleased is the principal who provides available time for parents to solve students' problem together with counselor. In addition, this study also finds that level of expectation is less important in affecting the students' satisfaction on academic service.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | KARYA ILMIAH DOSEN Universitas Negeri Makassar > KARYA ILMIAH DOSEN |
| Divisions: | KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN KARYA ILMIAH DOSEN |
| Depositing User: | Dr Andi Anto Patak |
| Date Deposited: | 04 Jun 2018 23:12 |
| Last Modified: | 04 Jun 2018 23:12 |
| URI: | http://eprints.unm.ac.id/id/eprint/9147 |
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