Quality and User Satisfaction of SIMPADU in Business English Study Program of Languages and Literature Faculty of Universitas NegeriMakassar, Indonesia

Riny Jefria, - and Ansari Saleh Ahmarb, - (2023) Quality and User Satisfaction of SIMPADU in Business English Study Program of Languages and Literature Faculty of Universitas NegeriMakassar, Indonesia. Quantitative Economics and Management Studies (QEMS), 4 (2). ISSN 2722-6247 (online) Vol. 4 No. 2

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Official URL: https://doi.org/10.35877/454RI.

Abstract

Abstract This study aims to examine the effect of system quality seen from reliability, ease of use, flexibility and functionality to SIMPADU user satisfaction Universitas Negeri Makassar within Faculty of Languages and Literature in Business English Study Program active in odd semester 2014/2015. This study used four independent variables and one dependent variable. Reliability variable, Ease of use, flexibility, and functionality were independent variables and user satisfaction was dependent variable. The population of this study were all SIMPADU users who are active in the odd semester 2014/2015 in Business English Study Program. They were 300 students, three operators, and ten lecturers. The number of samples used in this study were 161 SIMPADU users that consisted of 8 lecturers, 3operators, and 150 students. For the analysis, the study used multiple linear regression analysis. The result of this study proved that (a) simultaneously or together - reliability, ease of use, flexibility, and functionality had significant effect on user satisfaction on SIMPADU; (2) the results of calculation coefficient of determination of this regression model was 0.540 or 54% reliability, ease of use, flexibility, and functionality variables affected user satisfaction on SIMPADU by 33% error rate assessment of the dependent variable. Keywords: Simpadu, reliability, ease of use, flexibility, and user satisfaction.

Item Type: Article
Subjects: KARYA ILMIAH DOSEN
Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions: KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN
KARYA ILMIAH DOSEN
Depositing User: Pustakawan Amaluddin Zaihal
Date Deposited: 09 Jun 2023 09:43
Last Modified: 09 Jun 2023 09:43
URI: http://eprints.unm.ac.id/id/eprint/29707

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