The Effect of Quality and Service Standards on Community Satisfaction at the Makassar District Court Office Class 1 A Special

Rahman, Nawir and Juldinsi, Winy Eve and Aslinda, Aslinda and Guntur, Muhammad (2022) The Effect of Quality and Service Standards on Community Satisfaction at the Makassar District Court Office Class 1 A Special. Jurnal Administrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran, 9 (1). pp. 47-58. ISSN 2541-1306

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Abstract

ABSTRACT This study is a quantitative study to know and analyze how much influence the quality of service and service standards have on community satisfaction at the Makassar District Court Class 1 A Special. Which is located on Jl. RA Kartini No. 18/23 Makassar city. Sampling in this study was 109 respondents. The data collection technique is done by giving a questionnaire/questionnaire, interviews, and document studies. The analytical method used is descriptive statistic analysis and multiple linear regression. The results of the study indicate that service quality has a negative and significant effect on community satisfaction, and service standards have a negative and significant effect on society.

Item Type:	Article
Uncontrolled Keywords:	Quality of service; service standards; community satisfaction
Subjects:	KARYA ILMIAH DOSEN Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions:	KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN KARYA ILMIAH DOSEN
Depositing User:	Herling HR Sahade
Date Deposited:	08 Dec 2022 10:37
Last Modified:	27 Jan 2023 12:32
URI:	http://eprints.unm.ac.id/id/eprint/26027

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