Quality improvement strategies of academic services and student affairs at the Graduate Program State University of Makassar, Indonesia

Akib, Haedar and Rifdan, Rifdan and Guntur, Muhammad (2015) Quality improvement strategies of academic services and student affairs at the Graduate Program State University of Makassar, Indonesia. International Journal of Applied Business And Economic Research, 13 (4). pp. 2019-2027. ISSN 4395-4403

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Official URL: https://www.researchgate.net/publication/284737373...

Abstract

Abstract This study aims to explain the strategy adopted in improving the quality of academic and student services at the Graduate Program State University of Makassar (PPS-UNM). The type of research is qualitative with phenomenological approach and using the 5-D sequence. The primary data sourced from observations and from informants, i.e., lecturers, including the chairman of the study program (Master Program and the Doctoral Program), staff and students, while secondary data sourced from the documents of the research object. The find show that the approach of the strategy adopted in an effort to improve the quality of academic and student services through: 1) Provision of Public Service Standard (SPP) and Standard Operating Procedure (SOP); 2) Development of human resources (HRD) through education, his training in the workplace and comparative studies as a benchmarking; 3) administrative services that are effective efficient, pleasant through the implementation of (abbreviate) the MITRA functions - managerial interpersonal, technical, routine, analytical; 4) The provision of services and management information systems (MIS) based on information technology (IT); and 5) the provision of facilities and infrastructure that support the smooth running of academic and student services at PPS UNM.

Item Type: Article
Uncontrolled Keywords: Quality Service Strategy, Academic Services and Student Affairs
Subjects: FAKULTAS ILMU SOSIAL
KARYA ILMIAH DOSEN
Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions: KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN
KARYA ILMIAH DOSEN
Depositing User: Herling HR Sahade
Date Deposited: 26 Mar 2022 13:52
Last Modified: 10 Apr 2022 13:21
URI: http://eprints.unm.ac.id/id/eprint/22679

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