The analysis of building Permit Service Quality at Agrarian and Spatial Planning Departement Office of Makassar City

MEKKAH, SUPARMAN and Sailan, Manan and Rifdan, Rifdan (2017) The analysis of building Permit Service Quality at Agrarian and Spatial Planning Departement Office of Makassar City. The Social Sciences, 11 (12). pp. 2072-2076. ISSN 1818-5800

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Abstract

The purpose of this research was to determine the service quality of building permit or known as Izin Mendirikan Bangunan (IMB) at Agrarian and Spatial Planning Department Office of Makassar. This research used qualitative approach. The procedure of collecting data contained of interviews, observations and documentation. The research informants were from the officers at Agrarian and Spatial Planning Department Office of Makassar and also involving the citizens. The descriptive analysis was used to analyze the data by reduction, display, verification and conclusion drawing. The results showed that the service quality of building permit (IMB) at Agrarian and Spatial Planning Department Office of Makassar defined as good category in the matters of accuracy, non-discriminative, responsibility, fairness, preciseness, discipline, respect, hospitality, security and comfort. But it positioned as poor in giving simple procedures of the services, clarity assurance, time management, complete facilities and accessibility.

Item Type: Article
Subjects: KARYA ILMIAH DOSEN
Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions: KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN
KARYA ILMIAH DOSEN
Depositing User: Nuhasni Muis
Date Deposited: 23 Nov 2021 06:03
Last Modified: 23 Nov 2021 06:03
URI: http://eprints.unm.ac.id/id/eprint/21261

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