The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Sakawati, Herlina and Agustina, Nina and Sulmiah, Sulmiah (2021) The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City. Jurnal Office: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran, 7 (1). pp. 21-28. ISSN 2460-0067

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Abstract

ABSTRACT This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect.

Item Type:	Article
Uncontrolled Keywords:	Service Quality Inpatients and Patient Satisfaction
Subjects:	FAKULTAS ILMU SOSIAL KARYA ILMIAH DOSEN Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions:	KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN KARYA ILMIAH DOSEN
Depositing User:	Herling HR Sahade
Date Deposited:	07 Oct 2021 08:54
Last Modified:	07 Oct 2021 08:54
URI:	http://eprints.unm.ac.id/id/eprint/21224

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