APPLYING SEM TO ANALYZE THE RELATIONSHIP BETWEEN LOYALTY, TRUST, SATISFACTION, AND QUALITY OF SERVICE FOR STUDENTS IN MATHEMATICS STUDY PROGRAM, STATE UNIVERSITY OF MAKASSAR

Sukarna, Sukarna and Aswi, Aswi and Sidjara, Sahlan (2014) APPLYING SEM TO ANALYZE THE RELATIONSHIP BETWEEN LOYALTY, TRUST, SATISFACTION, AND QUALITY OF SERVICE FOR STUDENTS IN MATHEMATICS STUDY PROGRAM, STATE UNIVERSITY OF MAKASSAR. In: ICCS-13, 18 s/d 21 December 2014, Bogor.

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Abstract

Generally, students of Mathematics Study Program at State University of Makassar (UNM) still have not received optimal services, such as, the services for Practical Work (PKL=Praktek Kerja Lapangan). However, the study program has been providing them with specialized services for PKL. Variables that included in this study were service quality, trust, satisfaction, and loyalty. Various empirical studies show that service quality has a positive influence on satisfaction, and the satisfaction has a potential in building loyalty. This study aimed at testing (confirmatory) the model of the relationship between service quality, trust, satisfaction, and loyalty experienced by the students of Mathematics Study Program at UNM by employing Structural Equation Modeling (SEM).

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: SEM, Service Quality, and Loyalty.
Subjects: FMIPA > STATISTIKA - (S1)
FMIPA
KARYA ILMIAH DOSEN
Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions: KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN
KARYA ILMIAH DOSEN
Depositing User: Dr. Aswi Aswi
Date Deposited: 05 Oct 2021 06:45
Last Modified: 25 Nov 2021 02:53
URI: http://eprints.unm.ac.id/id/eprint/21186

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