.EVALUASI TOTAL QUALITY MANAGEMENT DI SEKOLAH ISLAM ATHIRAH (STUDI PADA SMP ISLAM ATHIRAH 1 KAJAOLALIDO KOTA MAKASSAR)

AMRI, HAERUL (2019) .EVALUASI TOTAL QUALITY MANAGEMENT DI SEKOLAH ISLAM ATHIRAH (STUDI PADA SMP ISLAM ATHIRAH 1 KAJAOLALIDO KOTA MAKASSAR). S2 thesis, Universitas Negeri Makassar.

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ABSTRACT HAERUL AMRI, 2019. Evaluation of Total Quality Management in Athirah Islamic School (Study on SMP Islam Athirah 1 Kajaolalido in Makassar City), (Supervised by Patta Bundu and Patahuddin). The Study aims at evaluation the implementation of Total Quality Management at SMP Islam Athirah 1 Kajaolalido in Makassar city on aspects of the plan, implementation, and achievement. The study is qualitative approach with evaluation type. The subjects of the study were the director, the principal, and teacher of SMP Islam Athirah 1 Kajaolalido in Makassar city. Data were collected by employing interview, observation, and documentation. As supporting data, questionnaires were given to teachers and students at SMP Islam Athirah 1 Kajaolalido in Makassar city. Based on the evaluation being implemented, the assessors concluded that: 1) in arranging the plan, SMP Islam Athirah 1 Kajaolalido in Makassar city had implemented Total Quality Management characteristics, namely the planning which focused on the costumers, involving external and internal costumers, and the plan which was based measurement result, 2) in the implementation aspect, SMP Islam Athirah 1 Kajaolalido in Makassar city had implemented Total Quality Management characteristics as well basically. It can be seen from the efforts of school in meeting the need and expectations of costumers, the total involvement from all the stakeholders, the implementation of performance measurement and achievement of school quality assurance, a commitment of creating qualified education, and efforts conducted in making continuous improvements, 3) in achievement aspect, SMP Islam Athirah 1 Kajaolalido in Makassar city had achieved the objectives of the implementation of Total Quality Management. It can be seen from various academic and non-academic achievement obtain by the students. Moreover, the level of satisfaction from the parents as the external costumers has also improved. However, teachers as the internal costumers have yet to obtained significant impact from the implementation of Total Quality Management in SMP Islam Athirah 1 Kajaolalido in Makassar city. Keywords: evaluation, management, Total Quality Management

Item Type: Thesis (S2)
Subjects: PASCASARJANA > Penelitian dan evaluasi
Divisions: PROGRAM PASCASARJANA
Depositing User: UPT PERPUSTAKAAN UNM
Date Deposited: 08 Jul 2019 05:40
Last Modified: 08 Jul 2019 05:40
URI: http://eprints.unm.ac.id/id/eprint/14023

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