Constructing Service Innovation Model for SMEs in Automotive Service Industries: A Case Study of Auto Repair Motorcycle in Makassar City

Farid, Muhammad (2016) Constructing Service Innovation Model for SMEs in Automotive Service Industries: A Case Study of Auto Repair Motorcycle in Makassar City. In: International Conference on Innovation, Management and Industrial Engineering, November 10-11, 2016, Kyoto, Japan.

[img]
Preview
 Text
Proceeding_ICIMIE_ 2016_Farid_M..pdf
Download (158kB) | Preview
[img] Text
Turnitin Constructing Service Innovation Model for SMEs in Automotive Service Industries_ A Case Study of Auto Repair Motorcycle in Makassar City.pdf
Download (1MB)
[img] Text
peer reviewer prosiding ICIMIE 2016.pdf
Download (1MB)

Abstract

The purpose of this study is to find the service innovation model construct for small and medium-sized enterprises(SMEs) in automotive service industries. A case study of repair shop of motorcycle at Makassar city illustrates measure innovation implementation, degree of innovation, and identifies type of innovation by the service innovation model for SMEs. In this paper,we interview 10 managers of SMEs and analyze their answers. Wefind that innovation implementation have been slowly; only producing new service innovation 0.62 unit average per year. Incremental innovation is present option for SMEs, because they choose safer roads to improve service continuously. If want to create radical innovation, they still consider the aspect of cost, system, and readiness of human resources.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Service innovation, Incremental innovation, SMEs, Automotive service industries
Subjects: FAKULTAS TEKNIK > Pendidikan Teknik Otomotif
KARYA ILMIAH DOSEN
Universitas Negeri Makassar > KARYA ILMIAH DOSEN
Divisions: KOLEKSI KARYA ILMIAH UPT PERPUSTAKAAN UNM MENURUT FAKULTAS > KARYA ILMIAH DOSEN
KARYA ILMIAH DOSEN
Depositing User: Muhammad Farid
Date Deposited: 23 Aug 2018 15:57
Last Modified: 18 Jul 2022 15:41
URI: http://eprints.unm.ac.id/id/eprint/10420

Actions (login required)

View Item View Item
Test Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.